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Cancellation Policy

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By booking any service offered by Purple P Coaching, you agree to be bound by this cancellation policy.

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If you need to cancel a health and wellbeing coaching session or PT session -

  1. ​If you wish to cancel or reschedule up to 1 calendar week prior to your booked session start time, you will be able to either reschedule or cancel your session via phone, message, or email and will be entitled to a full refund.

  2. If you wish to cancel or reschedule less than 1 calendar week prior to your booked session start time you will be able to either reschedule the session or receive a 50% refund for a cancellation.

  3. If you wish to cancel less than 72 hours prior to your booked session start time, you will receive a 25% refund for a cancellation.  In extenuating circumstances, you MAY be issued with a credit that can be used against any future services.  Full refunds will not be issued.  Decisions on the issue of credit in these circumstances are solely at the discretion of Purple P Coaching.  Proof of extenuating circumstances may be required.

  4. If you have booked a session or service incorrectly and this is your error, we are unable to offer a refund.  We may be able to reschedule or offer alternative session times/dates, however this is down to management discretion and conditions above.

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If you need to cancel a wellbeing experience or event - 

  1. If you have booked a wellbeing experience or event and wish to cancel we are unable to offer a refund.  We will however, be able to offer alternative dates or you may transfer your ticket.

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If we need to cancel a session or wellbeing experience or event -

  1. ​We offer wellbeing experiences in the outdoors as well as online coaching and operate all year round.  We do not offer a credit note or a refund if you chose not to attend an event due to bad weather, unless we have had to cancel for safety reasons, e.g. high winds or lightning. If we need to cancel or reschedule your session we will endeavour to give you as much notice as possible.

  2. If we need to cancel a full session, we will offer you credit for another full session.  Refunds will be considered on an individual basis. ​If we need to cancel a part of your session due to unforeseen or extenuating circumstances, we will offer you credit for another full session at no additional cost. ​

  3. Purple P Coaching are not responsible for additional costs associated with cancellations by us. e.g. - travel and hotel costs. ​ 

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